Billing Policy

Technical Support: The time spent resolving issues are billed at a flat rate. Funnel Fuse recognizes the importance of resolving technical issues quickly and efficiently as possible. Account Managers may need to discuss and research issues with other team members. It is important to know, encountering irregularities and managing unexpected consequences are inherent to problem-solving and troubleshooting services.

Estimates: All quoted rates are estimates only. Funnel Fuse does not guarantee any quoted rate estimated for technical support, content management or design and functionality. In the event the estimated time is projected to exceed the initial quote, Funnel Fuse will notify client to update the status of the quote. Estimates are valid 30 days from the date given.

Prepaid Hours & Retainers: Prepaid hours are to be used for hourly services (technical support, content management, design, and functionality) completed within 12 months of the purchase date. Prepaid hours cannot be used for any contract work (hosting, internet marketing, website creation).

Late Payments: We reserve the right to withhold future services and/or assess a monthly service charge equal to 1.5% of all the fees which are 30 past due. In no event will the service charge be greater than permitted by any applicable law. We also reserve the right to apply funds held as a retainer against any past-due amounts.

Billing Concerns: Should you have any concerns about the quality of the service provided or how you were billed, Funnel Fuse expects to be notified immediately, so that we may work with you to resolve the issue. Funnel Fuse can only accept responsibility for work performed on your site for a reasonable period of time. It is your obligation to test the site’s full functionality immediately after work is completed and provide feedback to the Funnel Fuse team member.

In the event of a billing dispute, you must contact Funnel Fuse in writing, within 30 days of the invoice date. If you do not, the work done and subsequent billing will be considered accepted and all charges will stand as invoiced. A dispute with a portion of the bill does not affect the rest of the bill. All undisputed portions must be paid within the stated terms of the invoice.

Contract Termination: Cancellation of any contract is subject to the specific terms of the signed agreement. Notice of cancellation must be given to the account manager assigned to your contract in writing (preferably via email) within 30 days of the next billing cycle.

Renewal: In the event there is not a signed contractual agreement, the following will apply: