Funnel Fuse® Digital Services Agreement

For a plain-English summary of this Agreement, please see our Client Bill of Rights & Responsibilities, available here. In the event of any inconsistency between the Bill of Rights and this Agreement, the terms of this Agreement shall control.

Last Updated: October, 2025

Welcome to Funnel Fuse, LLC (“Service Provider,” “we,” “us,” or “our”).

These Terms of Engagement (“Agreement”) outline how we work with clients (“Client,” “you,” or “your”) across all digital services, including funnel design, consulting, automation, and creative strategy.

By engaging with Funnel Fuse, signing a proposal or invoice, or requesting any services, you agree to this Agreement.

We provide digital and creative services such as funnel building, automation, design, consulting, and marketing strategy as defined in each project’s written Exhibit, proposal, or invoice.

​Only written Exhibits or signed approvals define what is included. Verbal promises, emails, or informal messages are non-binding unless confirmed in writing.

The Client agrees to pay the fees described in the applicable Exhibit or invoice.

All payments are non-refundable except as stated in the Refund Policy.

Any tasks or services requested beyond the agreed scope are billed at the agency’s current hourly rate (established at the time of proposal or invoice). Rates apply only to that specific project; future projects may be quoted at updated rates.

If payment is delayed, the Service Provider may pause work until payment is received and recover any reasonable collection or attorney fees incurred in pursuing unpaid balances.

Payment terms and any late-payment interest or penalties will be detailed in the applicable Exhibit or invoice.

Clients must provide requested feedback or approvals within five (5) business days of receiving deliverables.
Failure to respond within that timeframe constitutes automatic approval of the deliverable.
​Revisions requested after approval may incur additional hourly charges.
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3A. MEETINGS AND STRATEGY SESSIONS

All calls, meetings, and strategy sessions are part of the purchased service.

Clients are responsible for attending scheduled sessions on time.

Refunds may be issued within seven (7) days of purchase only if work has not begun.
Once any portion of work (strategy, communication, or design) has started, refunds are at the Service Provider’s sole discretion.
Approved refunds are processed within forty-five (45) days and may be paid in installments.

​No refunds are provided after delivery of digital assets or recordings.

The Client may request a project pause of up to sixty (60) days for illness, hardship, or extraordinary circumstances (subject to approval).

Delays from third-party vendors, hosting platforms, or software issues (e.g., ClickFunnels bugs) do not constitute breach.

​The Service Provider will make reasonable efforts to notify the Client of any delay caused by emergencies or technical problems and adjust timelines in good faith.

Either Party may terminate this Agreement:

We operate Monday–Friday, 9:00 AM–5:00 PM (Arizona Time), excluding weekends and U.S. holidays.

Messages received outside these hours are considered received the next business day.

Clients agree to communicate only through designated channels — typically a Client Portal, Project Dashboard, or assigned email thread.

Text messages, social-media messages, or personal phone numbers are not valid communication methods.

After project kickoff, the assigned Project Manager is the Client’s primary contact.

All project-related requests, feedback, and approvals must flow through that contact.
The Service Provider may copy additional contacts upon request but is not obligated to maintain multi-thread communications.

Messages sent outside approved channels may not be seen; the Service Provider is held harmless from missed or delayed responses.

If Clients forward external emails for reference, they must note where the message should be addressed within the official communication channel.

Guests may attend group calls, but the Service Provider is not obligated to provide direct support or individual training to third-party participants.

7.1 Good Faith and Cooperation

Both Parties agree to act professionally and cooperate to complete the project successfully.

7.2 Communication Standards and Response Expectations

The Service Provider responds as promptly as reasonably possible, depending on workload and project priorities.
Clients agree to allow up to five (5) business days for non-urgent responses before following up.

Acknowledgment of a message does not equal immediate action; all requests are handled within the Service Provider’s internal workflow.

Reasonable delays in response or task completion do not constitute breach.

Post-Project Communication:

Once deliverables and the support period end, the Service Provider is not obligated to respond unless the Client maintains an active service plan.

All Client requests must be consolidated through one (1) communication channel.

Requests outside project scope must be directed to a Funnel Fuse sales representative or purchased through a strategy or service package at www.funnelfuse.com

The Service Provider provides digital services intended to support the Client’s business but does not guarantee specific results, including sales, conversions, revenue, awards (such as ClickFunnels® Two Comma Club Awards), leads, or rankings.
Success depends on factors beyond our control, such as product quality, pricing, marketing consistency, and execution by the Client.

Once final deliverables are approved and delivered, the Client is solely responsible for how they are used or maintained.

Award Credit:
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​If the Client’s project earns public recognition or an award (e.g., a ClickFunnels® Two Comma Club Award), the Client agrees to credit Funnel Fuse, LLC as the funnel builder when submitting the application. While not financially enforced, this acknowledgment is a professional courtesy and accurate attribution of work.

The Client agrees to:

Work will meet professional standards and reflect Service Provider’s creative expertise.

Final structure and design decisions rest with Service Provider.

Deliverables are deemed complete upon delivery or feedback-period expiration.

Additional changes after that point are considered new work.

Upon full payment, Clients own their final deliverables and may use, modify, distribute, or resell them.

Service Provider retains ownership of frameworks, systems, and templates used in production and may repurpose or resell them for other projects, libraries, or training.
Reuse will never expose Client-confidential information.

Service Provider may display and reference completed work (visuals, screenshots, results) for portfolio, marketing, and educational purposes.

Clients may opt out of public display with a written request before project completion (requests may be declined if work forms a key part of our portfolio or curriculum).

Service Provider agrees to represent all projects truthfully and never disclose confidential or private data.
​Both Parties acknowledge shared non-exclusive rights: Clients own their version; Service Provider may reuse structural design elements freely.

Both Parties agree to protect all proprietary and confidential information.

Disclosure is permitted only with written consent or when required by law.
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Service Provider complies with applicable privacy laws, including GDPR (EU/UK) and PIPEDA (Canada).

Clients shall not solicit or hire Service Provider's employees or contractors during this Agreement and for 12 months after.

Clients agree not to publish false or misleading statements about Service Provider, its employees, or its services.

Truthful feedback and fair opinions are always permitted.

Service Provider’s total liability is limited to the total fees paid by the Client.

We are not liable for indirect, incidental, or consequential damages (loss of profits, data, or goodwill).
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This limitation applies to all causes of action, including contract and tort claims.

Clients agree to defend and hold Service Provider harmless from any claims arising from their use of the deliverables or violation of these terms.

Disputes must first go to mediation in Cochise County, Arizona.

If mediation fails, litigation proceeds exclusively in the state or federal courts of Arizona.
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Each Party bears its own costs unless otherwise awarded.

Service Provider operates as an independent contractor, not an employee or partner.

This Agreement, along with attached Exhibits or invoices, constitutes the entire understanding between the Parties and supersedes prior discussions.
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Changes must be in writing and approved by both Parties.

Electronic or digital signatures are valid globally. Execution in counterparts is allowed.

This Agreement follows the laws of Arizona, USA.

​International Clients (including in Canada, the U.K., and Australia) are covered by their local contract laws, but disputes remain under Arizona jurisdiction.

By purchasing, booking, or using services from Funnel Fuse®, LLC, the Client acknowledges that they have read, understood, and agree to be bound by this Digital Services Agreement.